Last updated 24 August 2026

Refund Policy

Kassie is a monthly subscription sold through Lemon Squeezy, which acts as merchant of record and processes refunds on our instruction.

Try it free first

Every plan is preceded by a free tier of 100 slips a month with the full API contract and no card required, plus test keys that return deterministic fixtures. We would much rather you establish that Kassie reads your retailers well before you pay us anything.

14-day refund on your first payment

If Kassie is not right for you, email hello@kassie.dev within 14 days of your first subscription payment and we will refund it in full. You do not need to give a reason. Refunds are returned to the original payment method and typically settle within 5 to 10 business days, depending on your bank.

Renewals

Renewal payments are not automatically refundable, because you can cancel at any time before a renewal date and keep access until the period ends. If a renewal caught you by surprise and you have not used the quota in that period, write to us — we will look at it and we generally refund.

If the Service fails

If a sustained outage or defect on our side prevented you from using the Service for a meaningful part of a billing period, tell us and we will refund or credit that period pro rata. This applies to the Service being unavailable or returning errors — not to individual slips being read less accurately than you hoped, which is what the free tier is for.

Agency licences

Per-campaign agency licences are refunded according to the terms of the signed agreement, not this policy.

How to request one

Email hello@kassie.dev from the address on the account, with the Lemon Squeezy order number. We respond within two business days.